INFORMATION SYSTEMS SPECIALIST

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT), Radio and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.

• Adapting and ensuring compliance of general IT, Radio and Telecom policies, guidelines, and documents to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.

• Preparing and collaborating in the establishment of the annual budget of the IT, Radio and Telecom families.  Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT, Radio and Telecom deployment and participating in the selection.

• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission];

• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s);

• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users.  Providing advanced technical support to logistics experts dealing with IT, Radio and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.

• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT, Radio and Telecom systems.

• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT, Radio and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT, Radio and Telecom infrastructures.

• Planning, Budgeting, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points

• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Specific Accountabilities

The Mission ITComm Specialist is based in Nairobi Coordination office and responsible for any ICT needs for the Nairobi coordination, Mathare Project , Joint Mechanic Workshop (JMW), any Emergency Preparation intervention or new project. For these different locations, this position is to fulfill the roles and responsibilities as defined below and is to report to the concerned managers (Mathare Logistics Manager and JMW Manager) for any ICT related work in the areas of their responsibilities as well as Logistics Coordinator and RTR IT.

• Support technically the ITComm Supervisor in Homa-Bay project, visit should be done twice a year with an average of 2 weeks’ time

• In case needs arise across the mission, the ITComm Specialist can seek the support of the ITComm Supervisor based in Homa-Bay for a short detachment, decision to be done with Homa-Bay project(HB IT Supervisor is also to replace this position in case of its absence).

• Support the base logisticians in projects : Coordination, Mathare, JMW. This is mostly for basic trouble shootings or any standard configuration of radio devices

• Give a continuous and proper attention to the Call Centre of Mathare project which is a very key and central activity (proper functioning of all equipment, configuration of software, detailed explanation to users when needed…)

• Give a continuous support to JMW for anything related to the software MOTOKA (configuration, server, rights…)

• Participate actively in the preparation of annual workplans for his/her activities and propose needed budget for the next year, communicate the needs with all logistics managers.

• Organize and plan properly the visits to the field: it includes Terms of Reference (ToR) prior to visit and following visit report with clear recommendations to be followed. Then, progress on recommendations are counter-checked with logistics managers on monthly basis

• Establish a monthly Situation Report on the activities in the country, mentioning the objectives of the following month, working as well on some key indicators to be followed and analyse (number of Work Orders in MEMO (WOs), number of relevant disconnections of ISP)

• The ITComm Specialist is responsible for briefing to any new staff arriving in the mission, 

  including especially, IT good practices, Data Protection, understanding of NAS, SharePoint

• When time is adequate, the ITComm Specialist will be the GIS technical referent for the use of the Geo MSF platform, which includes briefing on the MSF Mapper, the Elixir Portail, the understanding of the existing catalogue.

• The ITComm Specialist is responsible to follow the reception and payment of invoices from the ISPs.